Run your medi-aesthetic business with Phorest

Pure Perfection Clinic Transforms Client Experience, Charting, and Business Growth with Phorest

Sara Cheeney, owner of Pure Perfection aesthetic clinic in Wales, UK, explains how Phorest’s all-in-one platform has helped her clinic thrive.

Click play on the video to hear her story ▶️

“We use Phorest after researching lots of different systems on the market, and none of them come close. And the reason for that is not only does it do great clinic diary notes and managing bookings, but it also allows us to manage our finances and marketing. Phorest allows us to have all our systems in one place.”

Sara Cheeney, Director

Pure Perfection Clinic, Rossett, Wales, UK
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Sara loves that Phorest combines:

Client Experience
An elevated experience from booking to aftercare.

Charting
Patient data tracking that’s robust, yet user friendly for staff.

Reporting
Reliable reporting that keeps her on track for growth.

Marketing
An all-in-one system that keeps her in touch with clients.

The Client Experience – Elevated with Phorest

The experience that Pure Perfection strives to give their clients is what they believe makes them stand out from the crowd. And when we sat down with owner Sara Cheeney, she explained why Phorest is a big part of that.

“From the touch points of booking appointments to reminders and emails. We’re able to keep in touch with our patients, ensuring they’re well cared for through the patient journey and that they keep coming back for return visits, making our clinic grow every day.”

Sara explained how each step along the client journey with Phorest benefits both the client and the business – “Before the treatment, it sends them a reminder about their appointment in case they need to reschedule, which means we don’t have too much white space in the diary. It also sends them consent forms online so that they can fill them in and we can check that, saving us time before they come into the treatment room. Once they’ve had the treatment, then it sends them a thank you for coming and allows them to leave a review, and reminds them if they haven’t already booked the next treatment, that they can book online easily, which keeps them coming back to the clinic.”

Communication & Charting

An extension of that seamless client experience is thanks to the aesthetic charting tools in Phorest, which also keep the Pure Perfections team in the loop and compliant. Sara explains:

“The notes system is fantastic at ensuring everybody’s on the same page within the clinic. We can all see Phorest. We can all see the patient data, we’re able to monitor everything on a simple streamlined system where every patient comes through the door and every staff member knows who they are, what they’ve come for, and what their concerns are. It means we can run the team much more efficiently. We’re able to record data, record products, record everything so that legally we’re compliant too.”

Aesthetics Before and After Consultation

Reporting & Growth

Sara identified the robust and reliable reporting features as one of the key factors that made her choose Phorest.

“If somebody was new to Phorest, what I’d be telling them is it’s accurate in its reporting tool. And that’s one of the main reasons I’ve always used Phorest and I would never change. A lot of systems out there, they say that they report, but the report’s not accurate. And that makes it very difficult to navigate and measure where the business is at. I can click in a button on my phone and see a snapshot of my day and how we’re producing to our target.”

A Two-Way Partnership

The reporting data is only one piece of the puzzle. Sara also identified the two way partnership she has with the team at Phorest as core element of her business growth and success. Phorest takes insights and feedback from Pure Perfection to shape the features we build, and our team of Success Managers are on hand to advise on setting and achieving business goals.

“Phorest is a partner to my business and has helped my business excel and grow. The people on the team at Phorest are brilliant. I love speaking to everyone who I come into communication with at Phorest, sharing ideas of what we’d like to see from Phorest next. And I just love the fact that if we’re struggling with anything, they’re an ear to listen and support us to ensure our business runs effectively. They’re always there to support you and teach you, um, how to use the systems to get the maximum benefits in your clinic.”

Would you like to find out more about Phorest?

Switching to Phorest is easy because we are here to help in any way

Easy Migration

All our plans include tailored system set up for your salon or clinic. We’ll import your clients, staff, services, products and more for you. Our migration specialists have years of experience in safely migrating client record information from most other salon or clinic software.

Free Training for Life

We’ll set you and your team up with comprehensive onboarding training; and you can book additional online training sessions with us for as long as you like. New staff starting in the future? No problem, we’ll get them trained up too at no extra cost.

Top Class Support Team

Our friendly support team is on call or chat, and they’re renowned for going above and beyond to answer your questions, big or small, as quickly as they can. ‘Seirbhís go hiontach’ (excellence in service) is a driving mantra here at Phorest.