Going Above & Beyond: Small Customer Service Ideas That Make a Big Impact
Good customer service can go a long way with your clientele. 83% of people are willing to pay up to 16% more for better customer service. If that’s not impressive […]
Read articleThe Benefits of Hiring In-House Staff for Salon Owners & Professionals
The salon industry is facing a staffing problem. With the emergence of a shadow economy and an appetite for more flexibility among salon professionals, business owners across the industry are […]
Read articleThis Pride Month, Phorest is celebrating our industry’s diverse LGBTQIA+ community while taking time to reflect, support, and educate ourselves on why we celebrate Pride. With this in mind, we’ve […]
Read articlePreventing Bullying in Your Salon or Spa Business
It’s an unfortunate reality that bullying and harassment issues can arise in any workplace. The close-knit nature of the salon industry means that the impact can be felt even more […]
Read articleTom Kuhn: Earning Potential in the Professional Beauty Industry
During his Main Stage talk at the 2024 Salon Owners Summit, Tom Kuhn, CEO of Qnity – an organisation offering education and tools for economic empowerment in the beauty industry […]
Read articleTom Kuhn: The ‘Gridy’ Art of Getting Things Done
Tom Kuhn, CEO of Qnity – an organisation offering education and tools for economic empowerment in the beauty industry – ran an excellently practical workshop at the 2024 Salon Owners […]
Read articleVerna Wall & Rich Cullen: How the Best Salons Create and Maintain a High-Performance Team
Following on from the success of last year’s “Success Stories from the Salon Floor,” Phorest’s Head of Research, Verna Wall, and Lead Product Designer, Rich Cullen, took to the 2024 […]
Read articleNina Tulio on Leadership: Old School Vs New School
Bursting onto the 2024 Salon Owners Summit stage as day 2’s first keynote speaker, Nina Tulio was here to get the crowd pumped. Dancing on stage the music blaring from […]
Read articleBetween Alienation & Belonging, Never Just a Haircut or Beauty Service
“You’ll be on in roughly 10 minutes.” the Salon Owners Summit A/V team tells me quietly. Here I am, after a little over six months of brainstorming, ideation, research, and […]
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