Category: Management

Your Salon Won't Work Without Them!

I went to an amazing customer service seminar this week and of course the focus of it was … ‘How can we deliver ‘remarkable’ client service? Client service so ‘remarkable’ […]

4 Tips On How To Create Clear Communication in Your Salon

“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw As business owners you have to think of everything. It will come as […]

Are You Wasting This Secret Advantage?

It’s tough out there at the moment, isn’t it, but the good news is … you do have a secret advantage, if you choose to use it.  It’s such a […]

Why Discounting Is 100% Wrong!

One of the main reasons discounting can be harmful to the long-term health of your business is that you can get stuck in cycles of constant money off or percentage […]

Communication Is The Key To Success

In the past few months I have had to go through a bit of a transition on a personal and professional basis. Interestingly friends and business clients I know have […]

How To Make Your Marketing Pay!

Has someone ever rung you at the salon and tried to sell you advertising space … of course they have!  And … I’m prepared to bet that at least once, […]

Monkey Business Or Man's Business

A lot of salons can get a bit nervous about adding men’s treatments. But the thing is there is an opportunity for much greater revenue if you tweak a few […]

The Fastest Way To Grow Your Salon Profits

Do you need to make more profits in 2013? If you do, you’re not alone. I was talking recently to an accountant who does the books for his wife’s salon. […]

Get 2013 Off To A Flying Start With This Simple Tip!

Hello again. I promised you some practical tips for getting 2013 off to a good start and you can’t get more practical than creating a marketing plan! I don’t know […]