In a world where cyber threats and data breaches are more pervasive than ever, keeping your salon, clinic, or spa protected, both online and offline, is crucial. Salon clients are becoming increasingly conscious of how their personal information is handled, and as a business owner, it’s your responsibility to protect them.
At Phorest, we’re committed to safer software solutions for the professional hair and beauty industry, allowing you to focus on serving clients and running a business that thrives without having to worry about whether your system and data are safe and secure.
Here’s how we protect you:
1. Role-Based Access Control
No matter how much you trust your team, ensuring you can easily tweak access based on individual roles is vital to keep your system information safe and confidential. With Phorest’s staff management features offering you role-based access control, your sensitive system information, such as client records, financial data, and business reports, is only accessible to staff members who need to see it. This minimises the risk of internal data breaches while also reducing security mistakes caused by human error.
Whether you want to restrict access completely or give certain staff members certain responsibilities, Phorest’s makes it easier to stay in control. This layered, customisable security protects you from unauthorised team members accessing, modifying, or tampering with data you don’t want them to, keeping your business operations streamlined and safe.
2. Professional Consultation Forms & Consent Gathering
Client safety and satisfaction lie at the heart of any good clinic, salon, or spa. Phorest’s Digital Consultation Forms are designed to keep all sensitive information, from medical history and conditions to treatment preferences, stored safely and compliantly- in line with GDPR and other data protection laws.
Our Digital Consultation Forms are powered with advanced technology, combining user-friendly, client-focused design with the ability for authorised staff members to create treatment plans, conduct mark-ups, store images, write notes, and more. From timestamps and strict access control to the ability to collect digital consent signatures, Digital Consultation Forms allow you to conduct professional treatments with peace of mind and safety at their core- for you and your clients.
3. PhorestPay: Safer Money Management for Your Business and Clients
When it comes to managing finances in the hair and beauty industry, there’s a lot to consider, like:
- How can I make the payment experience as easy as possible for my clients?
- How do I ensure safe payment processing for my clients and my business?
- How do I protect my business from loss of earnings through late cancellations or no-shows?
- How do I know I’m not paying too much on payment processing fees?
- How can I make my payments “talk” to my system for easier processing?
PhorestPay answers all these questions, meaning more revenue for your business and less hassle for your clients. From full integration with your POS and encrypted client card storage to safe online deposit collection, no-show charges, automated tipping allocation, and more, PhorestPay is a full-service payment solution for quicker, easier, hassle-free payments.
Powered by Stripe to ensure secure card processing, full encryption, and ultra-safe storage, you can rest easy that your finances are protected, and your clients are happy.
4. Marketing That Values Privacy & Preferences
Marketing is an essential part of growing your business, but you need to know you’re doing it within legal boundaries. Not only does this guarantee compliance with the laws in your region, but it also prevents you from annoying clients with marketing messages they don’t want to see.
Phorest’s marketing suite is fully GDPR-compliant, prompting you to ask salon/clinic/spa visitors to actively opt-in in for marketing consent, and automatically including an “unsubscribe” button in all marketing comms sent from your system. Active consent from your clients means more effective marketing campaigns, too, making sure you’re not wasting money sending campaigns to those who aren’t interested.
From personalised email marketing campaigns to SMS offers, loyalty programme incentives, and more, Phorest’s powerful marketing suite adheres to strict consent guidelines, making it simple to protect your business as well as your clients’ privacy and preferences.
5. Safe & Secure Data Migration with Zero Data Loss
We get it– moving your business to a new software system can be nerve-wracking, especially when your entire client history is at stake. With Phorest’s secure data migration, you can rest assured that your move will run smoothly. Whether you’re switching from another software provider or importing years of paper records, our data migration team is experts at transferring salon, clinic, and spa data safely to your new Phorest system.
When moving your data across, we make sure everything is migrated through encrypted channels, with the highest level of oversight from our senior members of all relevant teams this passes through. By doing it this way, no data is lost or compromised, meaning you can use Phorest confidently from the minute you go live. Easier for us, easier for you, and most importantly– easier for your clients.
6. Internal Training: Keeping Us Informed To Keep You Safe
Here in Phorest HQ, there’s an ongoing joke that we could be the most cyber-secure company out there. And it makes sense, too. Sure, we’re a salon company at the heart of it. But we’re also a bunch of tech nerds!
With a dedicated in-house security, GDPR and IT team, everyone working in Phorest, from our customer-facing support and onboarding teams to the behind-the-scenes people in marketing, development, and HR, are regularly trained on the latest cyber safety and client security best practices. This involves regular educational training on cybersecurity and data safety (in our onboarding and everyday work lives), as well as periodic security exercises designed to expose gaps in education.
From learning about strict data handling guidelines to how to recognise phishing attempts and information on implementing security measures across all of our work devices and projects, security in Phorest is a team effort that involves everyone. The result? A system infrastructure that keeps us, and our lovely clients, safe, compliant, and secure.
“Many people and businesses depend on Phorest, so we take our responsibility of protecting their data, privacy, and livelihoods very seriously. This is why we take a holistic approach to security, ensuring we implement robust security controls, comprehensive internal policies, and regular security awareness training for all Phorest staff.” –Barry Malone, Security Manager @ Phorest Salon Software.
7. The Techie Bits
As a proud tech company boasting over 20 years of experience, we understand that the core part of a great technology company is its robust security. Our incredible product and development team builds Phorest in-house, using enterprise-level security standards that guarantee everyone’s business data is always protected. Here’s how:
- Our cloud-based infrastructure offers AES-256 encryption, the highest standard available, to protect your data both in transit and at rest.
- We perform regular vulnerability testing to identify and address any potential risks, ensuring that our system remains secure against the latest cyber threats.
- We host the Phorest system on AWS, leveraging their world-class security infrastructure, constant monitoring, and quick detection of any potential threats.
- Internally, we review and audit our security controls on a near-daily basis. This approach allows our engineers to ensure we address any potential gaps before they pose a threat.
- We employ a robust and comprehensive backup strategy, using both full and incremental backups
- We endeavour to retain data for the shortest time required to conform with regulatory and regional data retention standards.
- We are fully GDPR and HIPAA-compliant.
Want to learn more about our security procedures? You can read the full list here.
Keeping Cyber-Security At The Heart of Your Salon, Clinic, or Spa
In today’s world, it’s no longer enough to just provide a great service to your clients—you need to be sure that your business data is kept safe from online threats at every level. From safeguarding client data to processing payments securely, Phorest has your back with cutting-edge security features. If you’re not a Phorest client, is your current software doing the same? Don’t leave your business vulnerable to risks you can’t afford. Secure your salon to secure your success.
Want to partner with a salon software that takes your data and security seriously?
