25 Salon Conversation Starters To Use With New Clients

Being a stylist, therapist or hairdresser might require you to put on an extroverted persona, but that doesn’t mean you always feel at ease meeting people. That being said, your chair is a special place. A place that makes people look and feel like a million dollars. That’s as much about the experience of being in your chair as it is about the service/treatment you’re providing. If you’re more of an introvert, but still want to foster these close connections with clients, conversation starters can come in quite handy.

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25 Conversation Starters That Don’t Have Anything To Do With Weather

Trust is the foundation of loyalty; which will increase your chances of rebooking clients. However, to build trust, you need to develop a relationship.

It’s not all that hard to get clients to open up. All you need is the right questions: some that are casual and others that spark interesting chats. As time goes on, you’ll naturally build upon those initial chats, and as your relationship with your client grows, so will their trust in you.

15 Get-To-Know Your Client Conversation Starters

1. What are two or three things that you like and don’t like about your hair?
2. What about your hair or beauty routine takes up too much of your time?
3. Where do you look for the latest hair and beauty trends?
4. If you had an extra £100 to spend on yourself every week, how would you treat yourself?
5. What do you do to get rid of stress?
6. Do you have a preferred candle or perfume scent?
7. Have you been working on any exciting projects lately?
8. What was the best part of your day so far?
9. What job do you think you’d excel at?
10. If you opened a business, what would that business be?
11. That’s an exciting line of work; how did you get into it?
12. What are the small things that make your day better?
13. Tell me about your oldest friend. How did you meet them?
14. What are you looking forward to in the coming months?
15. What influences you when it comes to buying a product?

Want to up your customer service game? Start taking notes – more tips here!

10 Random Questions About Travel, Music, Books, Movies And, Or TV Shows

1. What song always puts you in a good mood?
2. What’s one trip or holiday you would go on all over again?
3. What do you consider to be the most underrated or overrated TV show or movie?
4. If you were to relocate, what city would you go to?
5. What movie would you want to watch again for the first time?
6. What’s the last TV show you binge-watched?
7. Are you listening to any good podcasts at the moment?
8. Do you like documentaries? Any recommendations?
9. What was the last book you read?
10. When you don’t know what music to put on, who’s your go-to band or artist?

Three Topics You’re Better Off Avoiding

Anyone who has worked behind the chair will understand that sometimes, it can feel as though you are your clients’ therapist! While fostering deep connections can be rewarding for both parties, sometimes, dealing with heavy issues or emotions during the workday can be exhausting and detrimental to your own mental health.

While there is no way to guarantee that you will completely avoid heavy topics with clients, some topics are best avoided by proxy. Award-winning hairstylist Claudio Lazo recommends “following the same standards as you would when meeting your boyfriend’s parents for the first time.” In other words, to steer clear of:

1. Politics
2. Religion
3. Finances

Your clients come in for an experience, and getting them to talk about something that makes them feel uncomfortable won’t do you, or your business any good. Keep your conversation starters light and redirect the mood if needed!

What conversation starters do you use when meeting new clients? Let us know either in the comments below!

Thanks for reading! #Togetherwegrow