Hassle-free Salon Management with PhorestGo

Togninis Streamlines Multi-Location Management with the PhorestGo App

With two busy locations in Brisbane QLD, Togninis have found the PhorestGo salon management app to be a complete gamechanger, allowing them to remotely manage almost every aspect of their salon from any device.

Click play on the video to hear their story ▶️

I don't think I could do my job without Phorest, to be really honest. I think it has become the other office person that you have never had to employ."

Kristian & Tracey Tognini, Owners

Togninis, Brisbane Australia
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With PhorestGo, Togninis can:

Manage staff, stock and appointments across locations

Get top-level and detailed reports on staff performance

View and set daily targets for appointments and revenue

Multi-Location Management Challenges

Togninis Hair is a popular family-run salon with two locations in Brisbane QLD. Speaking to owners Kristian and Tracey Tognini, they explain some of the challenges they were facing in keeping up with the day-to-day management across two busy locations.

Before switching to Phorest, Togninis’ previous software was not cloud-based, meaning they had to be on premises in each location to:

Check the daily appointments and set goals for the day
Access reports
Manage and change rosters
Check stock levels and create orders

They needed software that would allow them to easily manage their salons from any location or device.

PhorestGo & Cloud Access Enable Remote Salon Management

“I guess, I’m kind of the glue that holds it together,” says Salon Manager Tracey Tognini, “I do a lot of back-end work. I do a lot of the rostering, all the ordering. I don’t think I could do my job without Phorest, to be really honest. I think it has become the other office person that you have never had to employ.”

Having remote access to the tools in Phorest has been a gamechanger for Tracey. She spoke on some of the features that have made the biggest difference to her daily salon management.

“Just to give you an idea, I am just back from holidays, four weeks at the beach, and I could just simply open up my computer, I did ordering while I was on holidays, I adjusted rosters, viewed the day. Even on a day-to-day basis, you inevitably get someone will ring in sick and you can flip your computer open at home or even do it on your phone, and make changes to the salon’s running. It just simplifies everything.”

Stock management & ordering

“For the back area where I work, the stock area is phenomenal. To be able to have an updated account of how much product you’ve got in a salon at any one time, and tells you what your usage is and gives you an ability to be able to put a proposed order in place, that saves enormous time for me personally.

Staff rostering across locations

“We have two salons, so there’s a multiple-site function available with Phorest, which is wonderful. So I can view exactly what they have happening in their day at the other salon. We can flip our staff members between the two sites really easily as far as rostering goes.”

Cross-location appointment scheduling

“I can’t tell you how many times a client will phone here and we don’t have anything available, so we can the other site and just simply make a booking for them as well. It’s just a great function, in management, to be able to keep your business really in order.”

Multi-Location Reports & Insights

As the salon owner, Kristian Tognini needs to have a top-level view of how each of his salons are performing, as well as the ability to dig into those numbers and find the right insights to help him make the right decisions. Commenting on how PhorestGo helps him achieve this, Kristian said:

“Working with Phorest is really easy. I make sure that before I come into work that I jump on my PhorestGo app and have a look and see what the day looks like, from start to finish, making sure that our staffing needs are there, clients are going to be happy, and what we’re gonna achieve for the day is there in terms of numbers as well. Phorest’s highly detailed reporting gives us instant access and know-how of exactly where all of our businesses are sitting at any one time. ”

Kristian detailed the reports he finds most helpful:

Value of future appointments – to set goals for the day

“One of the reports that I use to start off my day is ‘value of future appointments’ so I know exactly where we’re sitting at the start of the day, to know what our goal is going to be moving forward for that day.”

Staff performance metrics: Utilisation, Rebooking & Retention

“Utilisation shows us how much time our staff is actually spending on clients. Rebooking is another massive one, and then also the retention of the staff and their clients is huge.”

Kristian concluded: “If you are considering Phorest out there, the biggest thing is the continuing, continuous innovation of the product suite. There’s always something that’s being updated, something that’s being tweaked to run your business even better.”