How Liberty Hair Design & Infiniti Hair Design Use Phorest

Making the Move and Seeing The Results

After moving to Phorest, the Liberty Hair Design & Infiniti Hair Design team immediately noticed a difference. Filled with advanced multi-location management features, powerful reporting capabilities, and more the business’ day-to-day management and admin tasks all became quicker, easier, and more streamlined. As well as that, Monique noticed that the business’ Google reviews began increasing steadily, growing the salons’ online reputation and visibility.

Using Phorest’s Online Reputation Management tool, which automatically sends clients a review request after their appointment, and allows you to reply or publish it online from the Phorest system, has helped Monique’s business rack up over 400 Google reviews. “Having those Google reviews, they are so helpful!”, she says. “It is such a fantastic insight into not only what’s going on here [in the salons], but also what’s going on with your people. It’s like they’re doing a survey every single time [they visit].”

Keeping Tabs on Staff Performance

Similarly, the Liberty Hair Design and Infiniti Hair Design teams use online reviews to monitor staff performance; “Every week, we print out the best of the best five-star reviews and post them in the back room, so that the girls can get a little bit of a shout-out. We check it [the Online Reputation Platform] daily, and we make it very clear to our staff that they [reviews] are checked daily by us, so that if there is anything negative, obviously we can respond and help.” With the help of online reviews, the business celebrates wins, addresses underperformance, and can see instantly when something hasn’t gone right for a client. And with those much-coveted five-star reviews constantly rolling in, we think that they’re doing just fine!