What You Need To Know About Salon Mystery Shopping Visits
I used to hate mystery shopping visits. Although I knew I would be getting constructive feedback (and expected it), there was always a part of me that felt like I […]
Read articleValerie Delforge
Salon Reception Areas Need To Be Rethought Of… But Why?
Lately, I have been on a mission to revolutionize my clients’ salon reception areas and desks. More specifically, I focus on the training for reception and on how to turn […]
Read articleWhen Is It Time To Hire An Assistant Salon Manager?
This should be an easy question to answer, right? As soon as you can afford it! Wrong. I believe that it’s a little more complicated than that. First, because your assistant […]
Read articleWhy You Must Learn To Delegate To Be A Good Salon Leader
Delegation is, and will always be, at the heart of true leadership, and yet, it’s a discipline and a procedure that many struggle to master. Learning how to delegate makes you […]
Read article6 Management Styles And How They Apply To Salons And Spas
Management styles will always vary from one manager to another. What suits your team may not suit another. However, knowing how you manage is key to optimizing your leadership skills. […]
Read article10 Need-To-Know Tips For The First-Time Salon Manager
It’s always difficult to know where to begin when you embark on the first-time salon manager journey. There are so many things to focus on, that sometimes, making your marks with […]
Read articleHow Salon Meetings Can Truly Help Motivate Your Team
Successful salon teams are the ones that make time for regular meetings- as teams and as individuals. However, finding the time to organize meetings can be difficult, sometimes making them […]
Read articleThe Ins And Outs Of Writing A Salon/Spa Procedure Manual
If a client journey is essential to consolidate customer service and elevate standards within your business, so is a salon/spa procedure manual. In fact, every salon or spa should have […]
Read article
