Category: Training

Setting Targets For Salon & Spa Staff

Targets are a fantastic way for you to motivate and focus your salon or spa staff on a goal that will ultimately grow your business and impact your bottom line. Well-planned […]

Don't Let Business Problems Overwhelm Your Salon's Success – Simon Lotinga GUEST POST

If almost 20 years as a mentor, coach and consultant to salon owners has taught me anything, it’s that salon owners (enjoying long-term success) share one key attitude. This attitude […]

Being Educated Just Isn't Enough for Therapists or Stylists in the Information Age

Margaret Kelly of Nu Essence talks candidly about what clients expect and why there’s no escaping the need for constantly building knowledge and not relying only on qualifications. I want […]

How To More Than Double Your Salon Turnover … Without A Single New Client!

That’s quite a claim I make in the title, isn’t it, but as you’re about to discover… it’s true! Let’s start proving it by establishing that there are only 4 ways […]

Your Salon Won't Work Without Them!

I went to an amazing customer service seminar this week and of course the focus of it was … ‘How can we deliver ‘remarkable’ client service? Client service so ‘remarkable’ […]

4 Tips On How To Create Clear Communication in Your Salon

“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw As business owners you have to think of everything. It will come as […]

Teaching Your Staff to Sell…

Selling can be viewed as a chore by your staff because it is something they think does not come easy. Therapists and Stylists often have a non sales mind set, […]

Bad News I'm Afraid …

The bad news may surprise you, but it’s true I’m afraid … The really dangerous time in a recession for many salon owners isn’t at the beginning when everything seems […]