Category: Management

Distilling Salons’ Business Performance Down To Two Numbers

As of June this year, I have now spent 15 years in the hair and beauty industry. It is hard to believe really – my entire professional life. A significant […]

5 Tips To Revolutionise Your Salon Business Plan

Everywhere you go, you see cheap deals. It seems like customers are always asking for discounts, and so it’s easy to feel beaten down by pricing. The problem we all […]

10 Need-To-Know Tips For The First-Time Salon Manager

It’s always difficult to know where to begin when you embark on the first-time salon manager journey. There are so many things to focus on, that sometimes, making your marks with […]

3 Messaging Tools To Improve Internal Salon Communication

Time and time again, we’ve been asked about instant messaging tools where salons, managers and staff can communicate efficiently and effectively with each other without taking up a phone line or […]

When The “Fingers Crossed” Salon Management Style Isn’t Suitable

I often coach clients whose attitudes, when facing adversity, is to cross their fingers and hope all will turn out to be okay in the end. Fingers crossed, head in the […]

Hiring Great Salon Staff: Why You Shouldn’t Call A Reference

Standard practice in reference checking usually looks something like this: you’ve interviewed the candidate a couple of times, and they’ve made it to the reference-checking stage. They have provided you […]

12 Need-To-Know Salon Tips For Starting Your Business

Opening a salon is an amazing accomplishment, but as many would say, also quite the stressful experience. At the time, all sorts of questions run through your mind: Will I […]

Coffee For Lunch | Interview With Spa Owner Louise Caithness

The concept behind the monthly “Coffee For Lunch” Phorest interview series is quite simple. Always on the run and tied to a million commitments, we often forget to take a little breather. […]

How To Handle Salon Layoff Rumours And Avoid A Catastrophe

Over the years, managing large teams has made human resources a huge part of my role. Of everything it implied, one of the most unpleasant aspects was dismissing employees. Regardless […]