Valerie Delforge

Time Management Is A Killer: How To Make It Work In The Salon

If a genie could grant us a wish, most of us would probably ask him for more hours in a day. Even with the wealth of productivity tools available today, […]

Top 10 Rules For Creating An Efficient Salon Staff Rota

Creating a salon staff rota can be a difficult task. Not only do you have to consider your customer’s needs, but you also need to ensure your staff are satisfied […]

What You Need To Know About Salon Mystery Shopping Visits

I used to hate mystery shopping visits. Although I knew I would be getting constructive feedback (and expected it), there was always a part of me that felt like I […]

Salon Reception Areas Need To Be Rethought Of… But Why?

Lately, I have been on a mission to revolutionise my clients’ salon reception areas and desks. More specifically, I focus on the training for reception and on how to turn […]

Should You Have A Salon Employee Of The Month Program?

Employee of the month: One of the most classic forms of employee recognition out there and in the eyes of many, one that falls flat almost every time. Although the […]

When Is It Time To Hire An Assistant Salon Manager?

This should be an easy question to answer, right? As soon as you can afford it! Wrong. I believe that it’s a little more complicated than that. First, because your assistant […]

Recruitment In The Digital Age: Advertising Salon Job Openings

How we find jobs has changed. We have technology to thank for that. One of the direct knock-on effects of this reality is that finding and recruiting the right staff […]

Why You Must Learn To Delegate To Be A Good Salon Leader

Delegation is, and will always be, at the heart of true leadership, and yet, it’s a discipline and a procedure that many struggle to master. Learning how to delegate makes you […]

Keeping Staff Engagement High In An Operational Industry

Flying back to London from the powerful Salon Owners Summit organised by Phorest, I feel focused and motivated about the year ahead. It’s been fascinating to hear stories from such […]