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5 min

Celebrating 10 Years of the Phorest Client Experience Awards

What started as a simple idea has become a global celebration. The Phorest Client Experience Awards recognises the salons, spas, and clinics that go above and beyond to deliver exceptional client care. And as we mark the 10th anniversary of the awards, we are looking back at the journey from the perspective of Shauna Grace, … Continued

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5 min

Motivating Teams: Leading with Passion, Vulnerability, and Vision

As a salon and spa owner, I know that great results start with a motivated and inspired team. In today’s world, keeping a team engaged is more challenging than ever, but I’ve learned that when we cultivate a culture of fun, transparency, vulnerability, and open communication, anything is possible. At Soleil Salon & Spa, we’ve … Continued

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6 min

5 Med Spa Metrics That Matter

Tracking KPIs in the medi-aesthetic industry can be daunting, especially when there are many different metrics to keep an eye on. With so much data at your fingertips, it’s easy to feel overwhelmed about which numbers actually matter and which strategies will truly have an impact. In this practical guide, we’ll cover 5 key metrics … Continued

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Customer Service / Loyalty / Management / Sales & Marketing

5 min

How Salons, Spas, and Clinics in Ireland Can Boost Client Loyalty – Without More Admin

Studies show that it costs up to seven times more to attract a new client than to keep an existing one, and in the current climate, every penny (and hour) counts. With rising overheads, limited time, and ever-higher client expectations, it’s no wonder that salons, spas, and clinics across Ireland are flipping the script on … Continued

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