“I need a serious haircut, but I didn’t get the time to book myself in for one. With work, kids and everything else in between, I just don’t think of ringing up. I wish I could just book something online while I commute or before I go to bed.”
Have you ever heard this before?
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Online Bookings: Another String To Your Customer Service Bow
How many of your clients stuck to their computers 24/7 could book online if they were in a rush or couldn’t get to the phone? Let alone to your actual location?
Think about this: thirty percent of appointment bookings happen when you’re closed. The easier you make it for your clients, the more likely they are to book in. So offer them as many options as possible. It’s all about customer care.
Online bookings via an online booking widget or salon appointment booking app give your clients a solution to their busy schedules while also letting you keep full control over the minimum notice and which staff members and services can be booked online. Better yet, they help reduce no-shows significantly and save your salon on average 5 to 7 hours of admin.
Get In Touch!
Get your salon ready to take online bookings via your branded salon app before the next busy season begins! Because really, there’s no point in missing out on additional revenue. And if your salon or spa already has online bookings, click here to find out how to get the most out of the feature!
Got feedback? Let us know either in the comments below or tweet us @ThePhorestWord! (Pssst! We’re on Instagram too!)
Thanks for reading! #LetsGrow
Featured imaged shot on location of David Ryan Salon, in New York City. © 2018 Phorest Salon Software. This post was originally published in November 2012 and has been updated for accuracy and comprehensiveness.
