At Phorest, we believe that every salon experience should leave clients feeling not just pampered, but absolutely delighted. That’s why we’re thrilled to announce the winners of the 2024 Client Experience Awards – an annual celebration of salons, clinics, and spas that consistently go above and beyond to deliver exceptional services and unforgettable experiences.
Each year, this prestigious award recognises the Phorest salons that have earned top-notch ratings and reviews from their clients. These businesses are the shining stars of the hair and beauty industry. We’re proud to celebrate their dedication to client care.
But that’s not all – this year, we were so excited to honour some of our winners that the Phorest team went out to hand-deliver awards to the salons, clinics, and spas located near them. It’s been an incredible journey of recognition, and we’re delighted to share in the joy of these well-deserved achievements.
HF Hairlounge, Oberhausen, Germany.
What Is the Client Experience Award?
The Phorest Client Experience Awards are all about celebrating hair and beauty businesses that truly understand the importance of client satisfaction. They are awarded to salons that consistently receive outstanding reviews and high client ratings on the Phorest system; an average of 4-5 stars from at least 60 reviews over the past 12 months. It’s more than just great haircuts or beauty treatments – it’s about delivering memorable experiences that keep clients coming back, time and time again.
These businesses exemplify the best of what the salon, clinic, and spa industry has to offer, demonstrating the perfect blend of skill, service, and client care.
Hairlough Barbers, Dublin, Ireland.
A Special Delivery – Hand-Delivering Awards to Winners
This year, we had the pleasure of doing something we’ve never done before – hand-delivering the Client Experience Award to salons, clinics, and spas across the globe! From Ireland to the UK, USA, Canada, Australia, Finland, Germany, and beyond, the Phorest team hit the road to personally celebrate with these award-winning salons. It’s not every day you get to meet face-to-face with these incredible teams, and we were honoured to share in these special moments.
To us, it was more than handing over an award – it was about connecting with our community, hearing their stories, and even offering a bit of ad-hoc support where needed!
And we got there anyway we could- check out our Head of Product, Mikey below- braving the roads of Galway, Ireland, on his bike to hand out awards in his area!
Another stand-out moment was at Hazel & Haydn Hairdressing in Birmingham, England, where we were greeted by their adorable dog at the reception desk.
Whether it was helping adjust settings on their Phorest systems, chatting about future plans, or simply sharing in the excitement of their achievements, each visit helped fuel the connections that make our Phorest community so unique.
Spotlighting the 2024 Winners
A huge congratulations to this year’s Client Experience Award winners! Scroll through the pictures below to see some of this year’s recipients from across the globe.
La Mode, Phibsboro, Dublin, Ireland with Ronan Perceval, CEO of Phorest
Salon Bliss, Ottawa, Canada, with Alex Bélisle-Springer, Phorest’s Global Education Content Lead.
Jardines, Dublin, Ireland, with Sarah, Phorest Finance Customer Manager
The Nicky Clarke, Birmingham, team’s Client Experience Award, delivered by Mary Louise, Phorest Product Marketing Manager.
Haus of Aveda, NSW, Australia.
Havven Salon, Tucson, USA.
Morante in Essen, Germany, with Ivan-Alexander Jung, Phorest’s Demand Generation Specialist.
Zeba Hairdressing in Dublin, Ireland, with Sian Gray, Phorest’s Director of Global Marketing.
The Bredtmann team in Germany displaying their award, delivered by Ivan-Alexander Yung, Phorest’s Demand Generation Specialist.
Therapie, Co. Kildare, Ireland with Clodagh, Phorest EA.
Beauty on Broadway, Ohio, USA, with Adam, Phorest Data Migration Specialist.
ORB Hair, Brisbane, Australia with Bev, Phorest Australia’s Chief of Staff.
Skinceuticals, Westmeath, Ireland, with Gerry, Phorest’s Head of Product – Payments.
Bixie. Colour, Sydney, Australia with Aubree, Phorest Copywriter.
If you’d like to see more from our winners, follow Phorest on Instagram!
Want to Become a Winner Next Year?
Wondering how your salon, clinic, or spa can be a Client Experience Award winner next year? The secret is simple: happy clients, glowing reviews, and a commitment to delivering exceptional service. And with Phorest’s Online Reputation Manager, you’ll have the perfect tool to help you get there!
Phorest’s Online Reputation Manager helps you stay on top of your client feedback by automating review requests and letting you view and respond to all your online reviews in one place. This powerful tool makes it easy to track your ratings, respond to feedback, and showcase your business’ stellar reputation to potential new clients.
Salons that use the Online Reputation Manager don’t just stay ahead of the competition, they’re also better positioned to win next year’s Client Experience Award. It’s your ticket to building a glowing reputation that guests can’t help but notice!
Set Your Sights on 2025
As we celebrate the achievements of this year’s Client Experience Award winners, we’re already looking ahead to 2025 with excitement and anticipation. As the hair and beauty industry continues to evolve, salons that prioritise client satisfaction will always come out on top.
To all the Phorest salons that received a 2024 Client Experience Award – congratulations. Keep delighting your clients, embracing new opportunities, and reaching for new heights – we’ll be here cheering you on every step of the way.
Want to learn more about Phorest and how you can be in with the chance of joining our winners next year?Â
