The Ins And Outs Of Writing A Salon/Spa Procedure Manual
If a client journey is essential to consolidate customer service and elevate standards within your business, so is a salon/spa procedure manual. In fact, every salon or spa should have […]
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The Guide To Dealing With Difficult Salon Staff
We’ve all had a difficult salon staff member at some point. I’m sure each of us has a story that sounds oh so familiar. Throughout my own career, I can […]
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Is This Legal? Dealing With Tricky Salon Staff Issues
First, imagine this scenario:Â a member of your team – let’s call her Sarah- goes out one night. She then posts a photo on Facebook at 1:00 AM in a Club […]
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Stressed Out? Exercises & Benefits Of Mindfulness In Salons
Mindfulness isn’t just the latest meditation fad taken up by celebrities; it’s a very old and very useful technique used to reduce everyday stress and help people cope with bad […]
Read articleWhy Client Journeys Are Essential To Salon Management
What differentiates your salon or spa from your competitors? Your service menu? Your customer service? Your stellar online presence? Usually, it’s a combination of all those points, which combine to […]
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