Category: Management

When The “Fingers Crossed” Salon Management Style Isn’t Suitable

I often coach clients whose attitudes, when facing adversity, is to cross their fingers and hope all will turn out to be okay in the end. Fingers crossed, head in the […]

Hiring Great Salon Staff: Why You Shouldn’t Call A Reference

Standard practice in reference checking usually looks something like this: you’ve interviewed the candidate a couple of times, and they’ve made it to the reference-checking stage. They have provided you […]

12 Need-To-Know Salon Tips For Starting Your Business

Opening a salon is an amazing accomplishment, but as many would say, also quite the stressful experience. At the time, all sorts of questions run through your mind: Will I […]

How To Handle Salon Layoff Rumours And Avoid A Catastrophe

Over the years, managing large teams has made human resources a huge part of my role. Of everything it implied, one of the most unpleasant aspects was dismissing employees. Regardless […]

5 Expert Tips For Improving Salon Team Morale And Overall Business

“How can I motivate my team?” This is possibly the most difficult question to answer without spending a little time with the team in question. And while there are a […]

How To Conduct Amazing One-To-One Staff Feedback Meetings

A couple of months ago, one of our collaborators, Valerie Delforge illustrated how communication levels within your team had direct repercussions on your salon’s success. It’s one thing to make […]

Two Of Your Salon Employees Are Dating: Now What?

With Valentine’s Day just around the corner, I thought it would be ideal to discuss the possible headache of having salon employees dating. A lot of managers are unsure of […]

How Salon Meetings Can Truly Help Motivate Your Team

Successful salon teams are the ones that make time for regular meetings- as teams and as individuals. However, finding the time to organise meetings can be difficult, sometimes making them […]

The Ins And Outs Of Writing A Salon/Spa Procedure Manual

If a client journey is essential to consolidate customer service and elevate standards within your business, so is a salon/spa procedure manual. In fact, every salon or spa should have […]