Using salon software insights to plan entry into new locations

Overcoming complications with the help of a professional software partner

Sisu Clinics is a chain of a wildly successful, doctor-led aesthetic clinics. After opening their first location in Ireland in 2018, in just a few short years Sisu now has more than 20 locations across Ireland, the UK and USA. Opening a new salon or clinic location requires meticulous planning while maintaining the ability to make quick decisions and address new obstacles. With so many things to think about in terms of location, staffing, bookings, and planning capacity, setting up the system to run the clinic shouldn’t be another worry.

Pat Phelan, CEO & Co-Founder of Sisu said it best: “Software that you don’t see is the most important thing to any of us. Our business has enough complications because we have to open a physical premises. The software should be invisible… and Phorest is.”

At the same time, what is important to his Co-Founder, Dr. Brian Cotter, is the ability to accurately plan capacity, rather than looking retrospectively at the numbers and finding they have over- or under-staffed a new location.

Sisu needed a software partner that could reduce the complication of opening new clinics and assist them in accurately planning capacity as they rolled out their ambitious growth plans.

A Growth Partner for Success

“You know, I always say to build a very tall building, you have to have very deep foundations, and Phorest, for us, is a big foundational tool. Sisu is expanding rapidly. Phorest is integral to that process because now we have three countries, two continents, but one team. And Phorest sits in behind that team, and allows us to effectively move as one.

As we’re navigating new territories [and] new obstacles, having a company like Phorest there that assisted us, that helped us, that guided us in certain situations, that was invaluable,” Dr. Cotter concluded.