Going Above & Beyond: Small Customer Service Ideas That Make a Big Impact
Good customer service can go a long way with your clientele. 83% of people are willing to pay up to 16% more for better customer service. From personalised attention to […]
Read article5 Ways to Provide Premium Customer Service in Your Spa or Salon
With so many salons and spas offering similar services, for many businesses, the quality of your treatments isn’t going to be what makes you stand out. It’s the quality of […]
Read articleEnough Is Enough: When It’s Okay To Fire A Bad Salon Customer
In the professional hair and beauty industry, salons and spas are often seen as sanctuaries of peace and tranquillity where clients visit to sit back, relax, and indulge in a […]
Read articleCreating a Menopause-Friendly Salon Space: Our Top Tips
With many countries across the world experiencing an ageing population, now more than ever it’s important to understand how to service clients who are experiencing the effects of menopause or […]
Read articleYour Expertise. Our Tech. Give Your Clients a Premium Consultation.
As part of our ongoing Summer Collection, we wanted to design a feature that makes the consultation process easier, quicker, and safer for Phorest salons and clinics. Understanding the unique […]
Read articleThe Salon Owner’s Guide to Client Retention
Ever wish you could replicate your favourite clients and just have them visit your salon or spa over and over again? You know the ones we’re talking about; those who […]
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Thinking Differently: Your 2020 Blueprint For Salon Growth
Falling into the Millennial generation myself, I was quite surprised to hear Stefanie Fox Jackson, speaker at the Salon Owners Summit 2020, mention the Internet saw the light of day […]
Read articleWhat You Need To Know About Salon Mystery Shopping Visits
I used to hate mystery shopping visits. Although I knew I would be getting constructive feedback (and expected it), there was always a part of me that felt like I […]
Read articleSalon Reception Areas Need To Be Rethought Of… But Why?
Lately, I have been on a mission to revolutionize my clients’ salon reception areas and desks. More specifically, I focus on the training for reception and on how to turn […]
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